FAQ
Body Pulse EMS
Body Pulse TENS
Tummy Pulse
Back Pulse
Knee Pulse
Body Pulse Next
Acupalm
Exocool
How does EMS work?
Electrical muscle stimulation (EMS) is a type of electrotherapy that stimulates a muscle contraction using electrical impulses in order to strengthen weak muscles, reduce swelling, relieve pain and help heal wounds. It generates gentle electrical impulses which pass through your skin to the muscles.
How long should I use it?
It is recommended that you use it for 30 minutes to begin with. You may then increase the duration and frequency depending on your comfort level.
At what intensity level should I use it?
It is advisable to start with low intensity and increase it gradually depending on your comfort level or until you see or feel your foot and leg muscles contracting and expanding.
Do I need to recharge it?
No, the device does not contain a battery. It must be plugged in and charging while you use it for therapy.
Do I need any prescription from a doctor for using the product?
No, You do not need any prescription from a doctor as it is a safe product available over-the-counter.
Can I use a Body Pulse EMS with other pain relief methods?
Yes. You may continue using any other pain relief method or prescription along with Body Pulse EMS.
Are there any side effects of using this product?
The mild current penetrates the body through the skin only to a depth of 1-2 inches. Such a small electrical impulse does not pose any danger, nor does it cause any side effects
Can it cause skin irritation?
It is unlikely, but possible in case of certain sensitive skin types. If that happens, it is advisable to use it for a lesser duration and / or reduce the intensity. If the problem persists, please consult with your doctor.
What are the patches for?
The patches can be used along with the foot pads to reduce pain or improve muscle movement in other parts of the body, such as shoulders, back, knees, calves, biceps, triceps and elbows.
Are there any areas where I should not use the patches?
The patches should not be attached to the head, chest, throat, neck and face as it is unsafe. Also, do not use them on open wounds, broken or bleeding skin and directly on the bones.
Do I need to take (or stop taking) medicines with Body Pulse EMS?
You do not need to have any medicines with Body Pulse EMS. However, if you have been taking medicines prescribed by your doctor, then please continue to have them as per the prescription because the Body Pulse EMS is not intended to replace any medication.
Does the Body Pulse EMS vibrate?
As the Body Pulse EMS is not a massager, it does not vibrate. Instead, it sends mild current that stimulates the nerves in the soles of the feet. This causes normal contraction and expansion of muscles.
Is there something wrong with me or the device if one foot feels a stronger stimulation than the other?
The impulses sent to both the feet are always of the same intensity. However, sensitivity of both the feet is never exactly the same. When one foot is discernibly more sensitive than the other, the user experiences a disparity in sensation. In such cases, the intensity should be kept at a level that makes the more sensitive foot comfortable. The other foot will be receiving the impulses irrespective of your feeling it.
My foot is too small or too big for the foot pad on the device. Does this matter?
No, it does not matter. Just ensure that you place maximum portion of the soles of your feet on the pad and the device will take care of the rest.
Do I need to apply any special cream on the sole before using the device?
It is recommended to hydrate / moisturise your feet before using the device. A heel balm is preferable.
Earlier I could feel the stimulation at much lower intensity but now I have to increase the intensity a lot more. Is something wrong?
No, nothing is wrong. It is expected that with regular use as your feet condition improves, you will need slightly higher intensity of stimulation. However, you need to ensure that you are properly hydrated and your sole is not dry. So do not forget to apply the heel balm before using the device.
Can I use foot pads and electrode pads at the same time?
Yes, you can use them simultaneously or independently.
Do I need to drink water before using the device?
Yes, it is advisable to keep yourself properly hydrated during the therapy. So drink sufficient water before and after the therapy.
My symptoms have actually worsened instead of improving.
In some cases where the body takes time to adjust to the muscular activity, this is expected and nothing to worry about. Here, the symptoms may worsen before actually getting better. In medical terms, this process is called 'acclimatisation'. If this problem occurs then reduce the intensity and duration of the treatment until the symptoms improve.
How does TENS work?
TENS Transcutaneous Electrical Nerve Stimulation (TENS)sends mild and regulated electrical impulses through the skin to produce natural pain-relieving hormones called Endorphins.
How long should I use it?
It is recommended that you use it for 30 minutes to begin with. You may then increase the duration and frequency depending on your comfort level.
At what intensity level should I use it?
It is advisable to start with low intensity and increase it gradually depending on your comfort level or until you see or feel your foot and leg muscles contracting and expanding.
Do I need to recharge it?
No, the device does not contain a battery. It must be plugged in and charging while you use it for therapy.
Do I need any prescription from a doctor for using the product?
No, You do not need any prescription from a doctor as it is a safe product available over-the-counter.
Can I use a Body Pulse TENS with other pain relief methods?
Yes. You may continue using any other pain relief method or prescription along with Body Pulse EMS.
Are there any side effects of using this product?
The mild current penetrates the body through the skin only to a depth of 1-2 inches. Such a small electrical impulse does not pose any danger, nor does it cause any side effects.
Can it cause skin irritation?
It is unlikely, but possible in case of certain sensitive skin types. If that happens, it is advisable to use it for a lesser duration and / or reduce the intensity. If the problem persists, please consult with your doctor.
What are the patches for?
The patches can be used along with the foot pads to reduce pain in other parts of the body, such as shoulders, back, knees, calves, biceps, triceps and elbows.
Are there any areas where I should not use the patches?
The patches should not be attached to the head, chest, throat, neck and face as it is unsafe. Also, do not use them on open wounds, broken or bleeding skin and directly on the bones.
Do I need to take (or stop taking) medicines with Body Pulse TENS?
You do not need to have any medicines with Body Pulse TENS. However, if you have been taking medicines prescribed by your doctor, then please continue to have them as per the prescription because the Body Pulse EMS is not intended to replace any medication.
Does the Body Pulse TENS vibrate?
As the Body Pulse TENS is not a massager, it does not vibrate. Instead, it sends a mild current that stimulates the nerves in the soles of the feet. This causes normal contraction and expansion of muscles.
Is there something wrong with me or the device if one foot feels a stronger stimulation than the other?
The impulses sent to both the feet are always of the same intensity. However, sensitivity of both the feet is never exactly the same. When one foot is discernibly more sensitive than the other, the user experiences a disparity in sensation. In such cases, the intensity should be kept at a level that makes the more sensitive foot comfortable. The other foot will be receiving the impulses irrespective of your feeling it.
My foot is too small or too big for the foot pad on the device. Does this matter?
No, it does not matter. Just ensure that you place maximum portion of the soles of your feet on the pad and the device will take care of the rest.
Do I need to apply any special cream on the sole before using the device?
It is recommended to hydrate / moisturise your feet before using the device. A heel balm is preferable.
Earlier I could feel the stimulation at much lower intensity but now I have to increase the intensity a lot more. Is something wrong?
No, nothing is wrong. It is expected that with regular use as your feet condition improves, you will need slightly higher intensity of stimulation. However, you need to ensure that you are properly hydrated and your sole is not dry. So do not forget to apply the heel balm before using the device.
Can I use foot pads and electrode pads at the same time?
Yes, you can use them simultaneously or independently.
Do I need to drink water before using the device?
Yes, it is advisable to keep yourself properly hydrated during the therapy. So drink sufficient water before and after the therapy.
My symptoms have actually worsened instead of improving.
In some cases where the body takes time to adjust to the muscular activity, this is expected and nothing to worry about. Here, the symptoms may worsen before actually getting better. In medical terms, this process is called 'acclimatisation'. If this problem occurs then reduce the intensity and duration of the treatment until the symptoms improve.
What is EMS Technology?
EMS Technology is an automated program developed from Muscle therapy. The auto program of Tummy Pulse is set for 20 mins with 29 different variation. EMS generates gentle electrical impulses which pass through your skin to the muscles.
Can I do some yoga or exercise while taking therapy?
You can sit comfortably on a sofa or chair while taking therapy, no yoga or exercise is required at that time.
What is the recommended time for therapy?
Tummy Pulse can be used twice a day. The Intensity can be increased or decreased according to the need or comfort level. Recommended Time for therapy is 20 minutes.
At what intensity should the therapy be taken?
It is recommended to start with low intensity, which can gradually be increased and set at on a comfort level. Recommended Intensity Level is 20.
Does Tummy Pulse need a prescription from a doctor?
No, you do not need any prescription from a doctor, since Tummy Pulse works on clinically recommended EMS technology, which is an effective self-treatment method. But if you have health concerns of any kind or any kind of irritation while using the product, then contact your general practitioner.
Does Tummy Pulse therapy have any side effects?
No, Tummy Pulse does not have any side effects as it is a non-invasive device
Does Tummy Pulse pose any danger?
The product does not pose any danger or threat to the body.
Is the Tummy Pulse belt adjustable?
Yes, the Tummy Pulse belt can be adjusted.
What is the use of electrode gel?
Applying electrode gel on the belt makes dry skin on the painful area therapy-ready and is also helps get proper stimulation
Do I need to apply any cream or moisturiser before applying electrodes?
Applying a heel balm or a moisturiser is recommended before application of electrodes.
Does the gel cause any skin irritation?
Though unlikely, it may cause skin irritation under some sensitive skin. It is advisable to use it for lesser duration or less intensity in that case. If the problem persists please consult the doctor.
Do I need to keep myself hydrated before the treatment?
Yes, it is advisable to drink water to get sufficient hydration before the therapy.
When can I know the product is fully charged?
The device is fully charged once it will stop blinking
How much time fully charged device work & what will be the charging time?
A fully charged battery will last up to 6-7 uses, and it will take 1.5 hours to get fully charged.
What is TENS Technology?
TENS Transcutaneous Electrical Nerve Stimulation (TENS) sends mild and regulated electrical impulses through the skin to produce natural pain-relieving hormones called Endorphins.
What is the recommended time for therapy?
Back Pulse can be used twice a day for lower back pain relief. The Intensity can be increased or decreased according to the need or comfort level. Recommended Therapy Time is 14 minutes.
At what intensity should the therapy be taken?
It is recommended to start with low intensity, which can gradually be increased and set at an intensity of comfort level. Recommended Intensity Level is 20.
Does Back Pulse need a prescription from a doctor?
No, you do not need any prescription from a doctor, since Back Pulse works on clinically recommended ACU technology which is an effective self-treatment method. But if you have health concerns of any kind or any kind of irritation while using the product then contact your general practitioner.
Does Back Pulse therapy have any side effects?
No, Back Pulse does not have any side effects as it works by stimulating the body's own immune system to suppress pain.
Does Back Pulse pose any danger?
Back Pulse produces only mild currents which penetrate only to the depth of 1-2 inch of skin. The product does not pose any danger or threat to the body.
How soon will I see the effects of using Back Pulse?
Many people have reported pain reduction by the usage of Back Pulse in just 1 week but the results improve by persistent use for more weeks based on the present condition.
Do I need to take any medication along with Back Pulse therapy?
No medication is required along with Back Pulse but in case of any ongoing medication, you can go ahead with it, as the therapy is intended to provide only pain relief and not replace any medication.
Is the Back Pulse belt adjustable?
Yes, the Back Pulse belt is adjustable.
Does the gel cause any skin irritation?
Though unlikely, it may cause skin irritation under some sensitive skin. It is advisable to use it for a shorter duration or less intensity in that case. If the problem persists, please consult the doctor.
My symptoms have worsened instead of improving. Why?
It is nothing to worry about. Sometimes the body takes time to adjust to external stimuli. It is known as 'acclimatisation'. Still if the problem persists, please reduce the duration and intensity till the symptoms improve.
Do I need to keep myself hydrated before the treatment?
Yes, it is advisable to drink water to get sufficient hydration before the therapy.
How much time fully charged device works & what will be the charging time?
A fully charged battery will last up to 6-7 uses, and it will take 1.5 hours to get fully charged.
What is ACU Technology?
It is the Patented Auto Program of TENS Therapy in Companio Products. Knee Pulse comes with 5 different variations of TENS Therapy for quick relief from Knee Pain. The auto program is set for 15 minutes with 5 different variations in Current Flow. TENS stands for Transcutaneous (through the skin) Electrical Nerve Stimulation (TENS).
What is the recommended time for therapy?
Knee Pulse can be used twice a day for knee pain relief. The Intensity can be increased or decreased according to the need or comfort level.
At what intensity should the therapy be taken?
There are 15 intensity levels in Knee Pulse. It is recommended to start with low intensity, which can gradually be increased and set at an intensity of comfort level.
Does Knee Pulse need any prescription from a doctor?
No, you do not need any prescription from a doctor, since Knee Pulse works on clinically recommended TENS technology, which is an effective self-treatment method. But if you have health concerns of any kind or any kind of irritation while using the product, then contact your general practitioner.
Does Knee Pulse therapy have any side effects?
No, Knee Pulse does not have any side effects as it works by stimulating the body's own immune system to suppress pain.
Does Knee Pulse pose any danger?
Knee Pulse produces only mild currents which penetrate only to a depth of 1-2 inches of skin. The product does not pose any danger or threat to the body.
How soon will I see the effects of using Knee Pulse?
Many people have reported pain reduction by the usage of Knee Pulse in just 1 week, but the results improve by persistent use for more weeks, based on the present condition. An Osteoarthritis patient may have to use it indefinitely. Knee Pulse is known to reduce knee pain or inflammation to a considerable level.
Do I need to take any medication along with Knee Pulse therapy?
No medication is required along with Knee Pulse, but in case of any ongoing medication, you can go ahead with it as the therapy is intended to provide only pain relief and not replace any medication.
Should I use ice while using Knee Pulse?
No, the usage of ice before or after Knee Pulse therapy greatly reduces the positive effects of Knee Pulse.
I am very short in height, do I need to adjust the Knee Pulse?
Knee Pulse easily fits in the average Indian height of 5'5 to 6'2. In case of very short height, kindly adjust Knee Pulse by moving the pads vertically towards the knee cap hole. Tall people can move the knee pads away from the knee cap hole.
Do I need to apply any cream or moisturiser before applying electrodes?
Applying a heel balm or a moisturiser is recommended before application of electrodes.
Does the gel cause any skin irritation?
Though unlikely, it may cause skin irritation under some sensitive skin. It is advisable to use it for a shorter duration or less intensity in that case. If the problem persists, please consult the doctor.
My symptoms have worsened instead of improving. Why?
It is nothing to worry about. Sometimes the body takes time to adjust to external stimuli. It is known as 'acclimatisation'. Still, if the problem persists, please reduce the duration and intensity till the symptoms improve.
Do I need to keep myself hydrated before the treatment?
Yes, it is advisable to drink water to get sufficient hydration before the therapy.
How much time fully charged device work & what will be the charging time?
A fully charged battery will last up to 6-7 uses, and it will take 1.5 hours to get fully charged.
For how long should I use Body Pulse Next?
It is recommended to use the device for 30 minutes a day.
Do I need a prescription from the doctor to use this device?
No, you do not need to have a prescription from your doctor as Body Pulse Next is a safe product available over the counter.
Can I continue using Body Pulse with any other pain relief methods?
Yes. You can continue to use this with your prescribed medicine or any other pain relief method.
Does Body Pulse Next have any side effects?
Mild impulses from Body Pulse Next reach into the body through the skin only to a depth of 1-2 inches. Such a small electrical impulse does not pose any danger, nor does it cause any side effects.
Does it cause any skin irritation?
It is unlikely, but possible in the case of certain sensitive skin types. If that happens, it is advisable to use it for a lesser duration and/or with reduced intensity. If the problem persists, please consult with your doctor.
Can Body Pulse Next be used without electrode patches?
Yes, Program 1 EMS, which helps in muscle rehabilitation, can be used without patches. The program will contract and expand muscles to improve blood circulation.
Where should I not use the patches?
The patches should not be attached to the head, chest, throat, neck and face as it is unsafe. Also, do not use them on open wounds, broken or bleeding skin and directly on the bones.
Do I need to take any medicines with Body Pulse Next?
You do not need to take any medicines with Body Pulse Next's therapy, but if you are already taking any doctor-prescribed medicines, please continue because Body Pulse Next is not intended to replace any medication.
Is there something wrong with me or the device if one foot feels a stronger stimulation than the other?
The impulses sent to both feet are always of the same intensity. However, the sensitivity of both feet is never exactly the same. When one foot is discernibly more sensitive than the other, the user experiences a disparity in sensation. In such cases, the intensity should be kept at a level that makes the more sensitive foot comfortable. The other foot will be receiving the impulses irrespective of your feeling it.
My foot is too small or too big for the footpad on the device. Does this matter?
No, it does not matter. Just ensure that you place the maximum portion of the soles of your feet on the pad, and the device will take care of the rest.
Do I need to apply any special cream on the sole before using the device?
It is recommended to hydrate/moisturise your feet before using the device. You can buy electrode gel from Companio or apply any mild cream.
Earlier, I could feel the stimulation at a much lower intensity but now I have to increase the intensity a lot more. Is something wrong?
No, nothing is wrong. It is expected that with regular use as your feet condition improves. You can adjust the intensity as per your comfort level. Also, make sure that your skin is not too dry. If so, apply electrode gel or mild cream.
Can I use footpads and electrode patches at the same time?
Yes, you can use them at the same time.
Do I need to drink water before using the device?
Yes, it is advisable to keep yourself properly hydrated during the therapy. So drink sufficient water before and after the therapy.
My symptoms have actually worsened instead of improving?
In some cases, where the body takes time to adjust to muscular activity, this is expected and nothing to worry about. Here, the symptoms may worsen before actually getting better. In medical terms, this process is called 'acclimatisation'. If this problem occurs, then reduce the intensity and duration of the treatment until the symptoms improve.
How much time fully charged device work & what will be the charging time?
A fully charged battery will last up to 4-5 uses, and it will take 3 hours to get fully charged.
How long should I use AcuPalm?
It is recommended to use it for 15 minutes.
At what intensity level should I use it?
It is advisable to start at a low intensity and increase it gradually depending on your comfort level.
Do I need a prescription from a doctor to use this product?
It is a safe product available over the counter.
Can it cause skin irritation?
It is unlikely, but in case of sensitive skin types, use it for a shorter duration with reduced intensity.
Are my hands small or too big? Does this matter?
No, it does not. Just place your hands properly inside the device. It will do its work.
How much time does Exocool take to numb the area of application?
The time taken by Exocool to numb the area of application depends on the sensitivity of a person's skin. For those with sensitive skin, it numbs the area in 4-6 seconds, whereas it takes about 8-10 seconds for those with normal skin.
What precautions should I take while using Exocool?
The most important precaution to take while using Exocool is to never use it when the light indicates blue, as you run the risk of a cryoburn. Apart from this, do not apply Exocool without sanitising its metal tip and the area of syringe application.
Are there any side effects of using Exocool?
No, there aren't any side effects of using Exocool. It is a non-invasive, chemical-free pain-numbing device. Its metal tip is made of medical-grade aluminium alloy, which makes it extremely safe on the skin as well.
Is it important to sterilise the tip of an Exocool before application?
If you're using Exocool as a part of your medical/clinical practice, it is extremely important to sterilise the tip of Exocool before each application to avoid cross-contamination.
How long should I freeze Exocool in the deep freezer to use it effectively?
Once the light on the Exocool is blinking red, the minimum freezing time is 30-45 minutes in a deep freezer at a temperature below -12oC.
Does it work on all skin types?
Yes. Exocool is made from a medical-grade aluminium alloy that makes it skin-friendly and safe for all skin types.
Where should I avoid using Exocool?
Exocool is made for external application only. Please avoid using it internally and on sensitive areas like the eyes, tongue and the groin.
During a single session, how many times can we use the EXOCOOL on multiple parts of the body of the same patient?
It can be used max 3-4 times at room temperature below 24Β°c on the same patient's body, during a single session.
What are the shipping charges?
Shipping is free on orders above 2999. For orders below that, a nominal fee of 350 applies.
How long does it take for an order to arrive?
All orders are dispatched within 2 working days of placing the order. Most orders are delivered within 5 to 6 working days. Delivery to remote locations, however, may take a little longer. Delivery of all orders will be made to the address mentioned by you at the time of placing the order. Products are not shipped on Sundays and public holidays.
Do you ship internationally?
Currently, we only ship within India. For International Orders, kindly call us on +91 90999 54482 or drop an email on wellwisher@camexwellness.com
How can I track my order?
Once your order is shipped, a tracking link will be sent to your registered email/SMS.
Do you offer express or same-day delivery?
Yes, express/same-day delivery is available in selected cities for an additional charge. This option will be visible at checkout if available in your area.
Can I change my shipping address after placing an order?
Shipping addresses can be changed before the order is shipped. Please contact customer support immediately for assistance.
What happens if I'm not available at the time of delivery?
Our delivery partner will attempt delivery up to 2 more times. If undelivered, the package will be returned to us, and a refund will be processed.
What is your return policy?
We accept return requests within 7 days from the date of delivery. The item must be unused, undamaged, and returned in its original packaging.
How do I initiate a return or exchange?
You may initiate a return or exchange by contacting our support team or through the return portal on our website, using your order details.
What if I receive a defective or incorrect product?
In the rare case that you receive a defective or incorrect item, please notify us within 48 hours of delivery with supporting images.
Are all products eligible for return?
Due to hygiene and medical safety protocols, certain products (such as opened electrode pads or used devices) may not be eligible for return unless faulty.
How long does it take to process a refund?
Refunds are processed within 5β7 business days after the returned product passes our quality inspection.
What payment methods are accepted?
We accept major credit/debit cards, UPI, net banking, and selected digital wallets. Cash on Delivery (COD) is available in eligible PIN codes.
Is my payment information secure?
Absolutely. Companio uses trusted, encrypted payment gateways to ensure secure transactions at all times.
Can I pay in instalments or EMI?
Yes, EMI options are available on select cards and at checkout, subject to approval by your bank or provider.
I opted for Cash on Delivery. How will I receive my refund?
For COD orders, refunds are processed via bank transfer or UPI. Our team will contact you for the necessary details after the return approval.
I applied a discount code. Will I still get a refund?
Yes. Refunds are made based on the amount paid after the discount. Shipping charges, if any, are non-refundable unless the return is due to our error.
What is your refund policy?
Refunds are initiated after the returned item passes quality checks. It may take 5β7 business days to reflect in your account, depending on your payment method.
I used a discount code. Will I get the full amount refunded?
If you return the entire order, you'll be refunded the amount paid after the discount. If you're returning part of the order, the discount will be adjusted accordingly.
Why is my COD order not refundable to my bank account?
For Cash on Delivery orders, refunds are typically issued via UPI or bank transfer. Our team will contact you to collect your refund details.
What should I do if the refund amount is incorrect?
Drop us an email and we will solve the problem as quickly as possible.
When will I receive my refund?
Typically, refunds are credited into your account in 7 working days. This varies from bank to bank. We cannot be held responsible for any delays in crediting the Cardholder's credit card account, since this falls in the purview of the Cardholder's issuing bank.
